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Frequently Asked Questions

We do not yet produce special birthday cakes with a description on request, it is possible to buy a whole cake from our range of cakes. However, you need to order at least 3 days in advance.

All types of ice cream, including healthy and vegan, are always retailed at the same price depending on the portion size. That's how it was, is and will remain.

Yes, it is possible to order ice cream with home delivery. However, the minimum order for home delivery and free delivery is 6 kg in the area of Prague 1, Prague 2, Prague 3 and 10 kg for other districts. Outside of Prague individual price of delivery, depending on the distance.

Natural chicory fibre - inulin.

One bottomless cup is valid for one person (others may not help taste) per visit and per sitting. A family bottomless cup is valid for two adults and up to three children per visit and per sitting.

How long does ice cream last in the home freezer?

Our cones are not vegan, gluten-free, or sugar-free, but Mr. Zmrzlinka is working hard on a recipe that will meet all of these parameters :)

You can buy ice cream at home in 0.5 kg or 1 kg packages. To survive the journey to your home, you will receive it from us in a polystyrene thermo bath, where it will last about 40 minutes, if it is not too hot even longer.

For every purchase of non-discounted goods at Crème de la Crème ice cream parlours, you will receive 1 bonus point for every 100 CZK spent. This also applies for every crown spent, i.e. for every 1 crown, 0.01 points are added to your bonus account. The condition is that you identify yourself at the time of purchase using the Crème de la Crème Ice Cream Club mobile app on your phone.

If you have 10 points in your bonus account, you can collect your reward of a free medium ice cream at any of our ice cream parlours. You can also collect and redeem multiple points at once, each time 10 points will be deducted from your bonus account for each medium ice cream. Prove enough points to collect your reward by identifying yourself at checkout using the Crème de la Crème Ice Cream Clubhouse mobile app on your phone.

Bonus points are valid for 2 years from the time they are earned at the time of purchase.

A credit is an amount of money that you can subscribe and deposit into your customer account and then use for your purchases. The balance of your credit in CZK as well as your bonus points earned for purchases is tracked separately in your customer account. The credit is valid for 2 years from the last purchase. The credit works in conjunction with the Crème de la Crème Ice Cream Club mobile app on your phone.

Yes, you can combine your credit payment with a credit card or cash payment. At the checkout, you first identify yourself with your Crème de la Crème Ice Cream Club mobile app, which will provide you with information about the amount of your credit. You will then top up the remaining balance by card or cash.

With each purchase, you must identify yourself using the Crème de la Crème Ice Cream Club mobile app to receive bonus points.

You can cancel your membership at any time directly in the app. However, any unused bonus points will be removed from your account upon cancellation and will unfortunately be irretrievably lost.

Your personal data is processed in accordance with the GDPR and relevant Czech data protection laws. The data is used only to administer the loyalty program, provide benefits to members and improve services. We never provide this data to third parties. You can request access to your data, correct or delete it, restrict processing or object to processing at any time.

No, unfortunately this is not possible. Bonus points are non-transferable and can only be used by the member who has earned them.

Yes, gift vouchers can be purchased in our ice cream parlours and can be redeemed in paper form or only by using the QR code printed on the vouchers. However, gift vouchers can also be uploaded to the Ice Cream Clubhouse app where they will appear as a credit when scanned or the QR code is entered.

If you have any problems with the app or your account, please contact us via the contact email klubovna@cremedelacreme.cz or visit one of our ice cream parlours where we will be happy to help.

Gift vouchers can be redeemed in all our stores.

We will prepare gift vouchers up to the 5th piece at any time and on demand at all our locations (Except for the Strossmayer Square store. Here the vouchers will be available from 1.10.2024). We have gift vouchers for you in value amounts of 100 CZK, 200 CZK and 500 CZK, or in kind 1kg of ice cream, bottomless cup and family bottomless cup. Unfortunately, we do not prepare vouchers of any other values and types than those mentioned. If you are interested in more than 5 vouchers, please use our order form on this website in the gift vouchers section to specify the number and type of vouchers and the establishment where you wish to collect them. Vouchers cannot be sent by post or electronically, they must only be collected from our premises. Payment can be made in cash or by credit card on collection.

No, gift vouchers must always be collected from the store.

Not at the moment, but Mr. Zmrzlinka is preparing to host them in the future. When that time comes, we'll let you know.

Yes, you can pay with Visa, Maestro, Master card at all our branches. American express is not accepted.