For every purchase of non-discounted goods at Crème de la Crème ice cream parlours, you will receive 1 bonus point for every 100 CZK spent. This also applies for every crown spent, i.e. for every 1 crown, 0.01 points are added to your bonus account. The condition is that you identify yourself at the time of purchase using the Crème de la Crème Ice Cream Club mobile app on your phone.

If you have 10 points in your bonus account, you can collect your reward of a free medium ice cream at any of our ice cream parlours. You can also collect and redeem multiple points at once, each time 10 points will be deducted from your bonus account for each medium ice cream. Prove enough points to collect your reward by identifying yourself at checkout using the Crème de la Crème Ice Cream Clubhouse mobile app on your phone.

Bonus points are valid for 2 years from the time they are earned at the time of purchase.

A credit is an amount of money that you can subscribe and deposit into your customer account and then use for your purchases. The balance of your credit in CZK as well as your bonus points earned for purchases is tracked separately in your customer account. The credit is valid for 2 years from the last purchase. The credit works in conjunction with the Crème de la Crème Ice Cream Club mobile app on your phone.

Yes, you can combine your credit payment with a credit card or cash payment. At the checkout, you first identify yourself with your Crème de la Crème Ice Cream Club mobile app, which will provide you with information about the amount of your credit. You will then top up the remaining balance by card or cash.

With each purchase, you must identify yourself using the Crème de la Crème Ice Cream Club mobile app to receive bonus points.

You can cancel your membership at any time directly in the app. However, any unused bonus points will be removed from your account upon cancellation and will unfortunately be irretrievably lost.

Your personal data is processed in accordance with the GDPR and relevant Czech data protection laws. The data is used only to administer the loyalty program, provide benefits to members and improve services. We never provide this data to third parties. You can request access to your data, correct or delete it, restrict processing or object to processing at any time.

No, unfortunately this is not possible. Bonus points are non-transferable and can only be used by the member who has earned them.

Yes, gift vouchers can be purchased in our ice cream parlours and can be redeemed in paper form or only by using the QR code printed on the vouchers. However, gift vouchers can also be uploaded to the Ice Cream Clubhouse app where they will appear as a credit when scanned or the QR code is entered.

If you have any problems with the app or your account, please contact us via the contact email klubovna@cremedelacreme.cz or visit one of our ice cream parlours where we will be happy to help.